• How to become a PCS member?  In order for you and your employees to receive PCS access, the person in charge of the company should sign the PCS User Agreement. Applicant's access is free of charge if their agency is an Applicant on the network of one or more Members of RNEPlease send your PCS membership request to PCS Support (support.pcs@rne.eu).
  • How to become a PCS user? Just  fulfil the user registration form (https://cms.rne.eu/content/pcs-user-account-request) or get in contact the PCS Support (support.pcs@rne.eu)
  • How to reset your password? Please send an email to PCS Support to reset your password
  • How to activate/deactivate an existing PCS user?  Please send an email to PCS Support to activate/deactivate your PCS account.
  • My colleague closed the dossier by mistake. Is it possible to retrieve back? No, unfortunately, this is not possible. But you can copy the dossier and process it again.
  • How to cancel a dossier? You can close the dossier. It's possible only for leading Applicants or IMs/ABs.
  • What can I do if I closed the dossier by mistake before the Path request deadline? Please make a copy of your closed dossier and process it again.
  • Why do I get:  the TSI variant error message on an existing carry forwarded dossier when modifing the feeder point? What can I do? Go to the "Edit" view and delete the TSI variant field content, save it as an empty field.
  • I carry-forwarded dossiers by mistake but I do not need them. Is it possible to undo this action?: If you don't need these new dossiers then just close them. Open the dossier and go to the control segment and close the dossier.
  • I cannot see the timetables in my dossier. What can I do? Please, check if your internet browser is up to date and delete the browsing history.





Possible Errors - Tips & Tricks

Negative border time issues: causes path variants and calendar view issues. It is always useful to check the outline where you have a geographical view of your route where showing the departure-arrival times on the borders. With a quick glance, it can be easily identified.

"Not all the days covered/Extra running days" error: we recommend checking the calendar tooltip on the Territories tab to identify missing/extra running days or go to the Territory calendar and use the compare option.

Invalid location error: the path section name was entered by mistake into the "Details" field instead of the appropriate field where the system detects it properly. Please go to edit dossier mode and check where the location is wrongly entered and correct it.

Calendar validity error: do not apply the calendar validity period manually, use the calendar icon to enter the date properly.

Unable to edit dossier: the Applicant is unable to edit the dossier in the Harmonization phase because the agency was added as a Production-only agency and they have just the read-only rights in the entire dossier. Ask the leading Applicant to delete this entry from the Basic Data.