User Satisfaction Survey for CIS

Welcome to RNE CIS User Satisfaction Survey!

Dear User of the RNE Charging Information System (CIS),

One of the goals of RailNetEurope is to provide harmonised IT systems on European level and to further develop them for the benefit of the rail sector.

To this end, the aim of this questionnaire is to learn your level of satisfaction with the CIS, in order that we can increase its performance and the quality of the information it provides to better support your business needs.

Your feedback is essential for us. Therefore, we ask you to kindly fill in this questionnaire. It only takes 3 minutes. 

1 Start 2 Complete
General questions
Extremely importantVery importantModerately importantSlightly importantNot at all important
How important is CIS for your business?
DailyWeeklyMonthlyOnce in a while
How often do you use CIS?
Very goodGoodAcceptablePoorVery poor
CIS Performance
CIS Usability
CIS response to your needs
Quality of CIS Query User's Guide*
Satisfaction with CIS support resolution
Additional questions
very reliablereliableunreliabletotally unreliableI don’t know
Do you think the quality of the data is good enough? Can you always set up your query or are there any parameters (e.g. locations) missing?
very satisfiedsatisfiedunsatisfiedvery unsatisfiedI don’t know
Is it easy for you to navigate within the CIS user interface?