Questionnaire concerning Customer Information Platform

Dear User of the Customer Information Platform (CIP),

Thank you for filling in this questionnaire which is conducted by RailNetEurope (RNE) on behalf of those Rail Freight Corridors (RFCs) participating in the common Customer Information Platform.

Of course, your answers will be treated confidentially and anonymously. It is, however, possible to include your name and e-mail adress in the questionnaire if you wish to do so. At the end of the questionnaire, you can choose whether you want your contact details to be included or not.

1. To which of the following type of user groups does your company belong?

Railway undertaking (RU)

Intermodal operator and/or freight forwarder

Other non-RU applicant (e.g. industry, trading company, etc.)

Terminal

Railway infrastructure manager

Other user group

2. How often do you usually access information on Rail Freight Corridors via the Customer Information Platform?

	frequently	occasionally	never	don’t know
I access the CIP	I access the CIP - frequently	I access the CIP - occasionally	I access the CIP - never	I access the CIP - don’t know

3. To what extent are you satisfied with the login mask and the login procedure for accessing the Customer Information Platform?

	very satisfied	satisfied	slightly satisfied	slightly unsatisfied	unsatisfied	very unsatisfied	don’t know
I am	I am - very satisfied	I am - satisfied	I am - slightly satisfied	I am - slightly unsatisfied	I am - unsatisfied	I am - very unsatisfied	I am - don’t know

4. To what extent are you satisfied with the multi-corridor view functionality for accessing information on various Rail Freight Corridors at the same time?

	very satisfied	satisfied	slightly satisfied	slightly unsatisfied	unsatisfied	very unsatisfied	don’t know
I am	I am - very satisfied	I am - satisfied	I am - slightly satisfied	I am - slightly unsatisfied	I am - unsatisfied	I am - very unsatisfied	I am - don’t know

5. To what extent do you find the following information provided by the Customer Information Platform useful? Is it the right one in your opinion?

	very useful	useful	slightly useful	slightly unusable	unusable	very unusable	don’t know
Detailed corridor routing	Detailed corridor routing - very useful	Detailed corridor routing - useful	Detailed corridor routing - slightly useful	Detailed corridor routing - slightly unusable	Detailed corridor routing - unusable	Detailed corridor routing - very unusable	Detailed corridor routing - don’t know
Corridor lines properties	Corridor lines properties - very useful	Corridor lines properties - useful	Corridor lines properties - slightly useful	Corridor lines properties - slightly unusable	Corridor lines properties - unusable	Corridor lines properties - very unusable	Corridor lines properties - don’t know
Information on handover stations	Information on handover stations - very useful	Information on handover stations - useful	Information on handover stations - slightly useful	Information on handover stations - slightly unusable	Information on handover stations - unusable	Information on handover stations - very unusable	Information on handover stations - don’t know
Information on terminals	Information on terminals - very useful	Information on terminals - useful	Information on terminals - slightly useful	Information on terminals - slightly unusable	Information on terminals - unusable	Information on terminals - very unusable	Information on terminals - don’t know
Details along the route	Details along the route - very useful	Details along the route - useful	Details along the route - slightly useful	Details along the route - slightly unusable	Details along the route - unusable	Details along the route - very unusable	Details along the route - don’t know
Information documents	Information documents - very useful	Information documents - useful	Information documents - slightly useful	Information documents - slightly unusable	Information documents - unusable	Information documents - very unusable	Information documents - don’t know

6. To what extent do you find the following corridor lines properties displayed in the Customer Information Platform useful? Are they the right ones in your opinion?

	very useful	useful	slightly useful	slightly unusable	unusable	very unusable	don’t know
By Rail Freight Corridor	By Rail Freight Corridor - very useful	By Rail Freight Corridor - useful	By Rail Freight Corridor - slightly useful	By Rail Freight Corridor - slightly unusable	By Rail Freight Corridor - unusable	By Rail Freight Corridor - very unusable	By Rail Freight Corridor - don’t know
Corridor Category	Corridor Category - very useful	Corridor Category - useful	Corridor Category - slightly useful	Corridor Category - slightly unusable	Corridor Category - unusable	Corridor Category - very unusable	Corridor Category - don’t know
Line Category (Load Model)	Line Category (Load Model) - very useful	Line Category (Load Model) - useful	Line Category (Load Model) - slightly useful	Line Category (Load Model) - slightly unusable	Line Category (Load Model) - unusable	Line Category (Load Model) - very unusable	Line Category (Load Model) - don’t know
Traction Power	Traction Power - very useful	Traction Power - useful	Traction Power - slightly useful	Traction Power - slightly unusable	Traction Power - unusable	Traction Power - very unusable	Traction Power - don’t know
Signalling Groups	Signalling Groups - very useful	Signalling Groups - useful	Signalling Groups - slightly useful	Signalling Groups - slightly unusable	Signalling Groups - unusable	Signalling Groups - very unusable	Signalling Groups - don’t know
Intermodal Freight Code	Intermodal Freight Code - very useful	Intermodal Freight Code - useful	Intermodal Freight Code - slightly useful	Intermodal Freight Code - slightly unusable	Intermodal Freight Code - unusable	Intermodal Freight Code - very unusable	Intermodal Freight Code - don’t know
Interoperable Gauge	Interoperable Gauge - very useful	Interoperable Gauge - useful	Interoperable Gauge - slightly useful	Interoperable Gauge - slightly unusable	Interoperable Gauge - unusable	Interoperable Gauge - very unusable	Interoperable Gauge - don’t know
Multinational Gauge	Multinational Gauge - very useful	Multinational Gauge - useful	Multinational Gauge - slightly useful	Multinational Gauge - slightly unusable	Multinational Gauge - unusable	Multinational Gauge - very unusable	Multinational Gauge - don’t know
Gradient (1)	Gradient (1) - very useful	Gradient (1) - useful	Gradient (1) - slightly useful	Gradient (1) - slightly unusable	Gradient (1) - unusable	Gradient (1) - very unusable	Gradient (1) - don’t know
Gradient (2)	Gradient (2) - very useful	Gradient (2) - useful	Gradient (2) - slightly useful	Gradient (2) - slightly unusable	Gradient (2) - unusable	Gradient (2) - very unusable	Gradient (2) - don’t know

7. What additional corridor line properties would you like to be displayed in the Customer Information Platform?

(You may answer this question in your mother tongue as well.)

8. To what extent are you satisfied with the content and structure of the Information Documents? Are you able to find the information you are looking for?

	very satisfied	satisfied	slightly satisfied	slightly unsatisfied	unsatisfied	very unsatisfied	don’t know
I am	I am - very satisfied	I am - satisfied	I am - slightly satisfied	I am - slightly unsatisfied	I am - unsatisfied	I am - very unsatisfied	I am - don’t know

10. To what extent are you satisfied with the quality of information provided in the Customer Information Platform?

	very satisfied	satisfied	slightly satisfied	slightly unsatisfied	unsatisfied	very unsatisfied	don’t know
I am	I am - very satisfied	I am - satisfied	I am - slightly satisfied	I am - slightly unsatisfied	I am - unsatisfied	I am - very unsatisfied	I am - don’t know

11. How satisfied are you with the overall usability of the Customer Information Platform?

	very satisfied	satisfied	slightly satisfied	slightly unsatisfied	unsatisfied	very unsatisfied	don’t know
I am	I am - very satisfied	I am - satisfied	I am - slightly satisfied	I am - slightly unsatisfied	I am - unsatisfied	I am - very unsatisfied	I am - don’t know

12. How satisfied would you be with implementation of the below possible future developments of the Customer Information Platform? Would they be the right ones in your opinion?

	very interested	interested	not interested	don’t know
Displaying the capacity offer in the interactive map	Displaying the capacity offer in the interactive map - very interested	Displaying the capacity offer in the interactive map - interested	Displaying the capacity offer in the interactive map - not interested	Displaying the capacity offer in the interactive map - don’t know
Displaying the planned Temporary Capacity Restrictions	Displaying the planned Temporary Capacity Restrictions - very interested	Displaying the planned Temporary Capacity Restrictions - interested	Displaying the planned Temporary Capacity Restrictions - not interested	Displaying the planned Temporary Capacity Restrictions - don’t know
Indication of the estimated travel time from origin to destination	Indication of the estimated travel time from origin to destination - very interested	Indication of the estimated travel time from origin to destination - interested	Indication of the estimated travel time from origin to destination - not interested	Indication of the estimated travel time from origin to destination - don’t know
Indication of the estimated path charging from origin to destination	Indication of the estimated path charging from origin to destination - very interested	Indication of the estimated path charging from origin to destination - interested	Indication of the estimated path charging from origin to destination - not interested	Indication of the estimated path charging from origin to destination - don’t know
Interface to a Terminal Information Platform (http://railfreightlocations.eu/)	Interface to a Terminal Information Platform (http://railfreightlocations.eu/) - very interested	Interface to a Terminal Information Platform (http://railfreightlocations.eu/) - interested	Interface to a Terminal Information Platform (http://railfreightlocations.eu/) - not interested	Interface to a Terminal Information Platform (http://railfreightlocations.eu/) - don’t know

13. If there are any ideas/suggestions/expectations for improvement or future development of the Customer Information Platform that you would like to share with us, please describe them below:

(You may answer this question in your mother tongue as well.)

14. Would you like to provide your name and e-mail address or remain anonymous?

I would like to provide my name and e-mail adress

I would like to remain anonymous.

15. Please enter your name and e-mail address:

You have reached the end of the questionnaire.

Thank you for your feedback!

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Questionnaire concerning Customer Information Platform